Refund policy

Last Updated: January 30, 2026

Nanika Global Trading Inc. (“Nanika,” “NGTI,” “we,” “our,” “us,” or “the company”) considers cancellation of orders and returns subject to the following terms and conditions. Please read carefully for guidance.


1. 30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, items must be:

  • In the same condition as received

  • Unworn or unused

  • With tags attached

  • In original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, contact us at nanika.phl@gmail.com or call +63 967 193 3873.

Returns must be sent to: B12 L11 Sta Maria St., Guadanoville Subdivision, Brgy 183, Caloocan City 1427

If your return is accepted, we will send you a return shipping label and instructions. Please note: unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

Items sent back without first requesting a return will not be accepted.


2. Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.


3. Exceptions / Non-Returnable Items Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom products (special orders, personalized items, customized laser printing)

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

Additional notes:

  • Sale items and gift cards are non-returnable.

  • Contact us if you have questions about a specific item.


4. Exchanges The fastest way to get what you want is to return the item you have. Once the return is accepted, place a new order for the replacement item.


5. European Union 14-Day Cooling-Off Period For merchandise shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must meet the same eligibility requirements: unused, with tags, in original packaging, and accompanied by proof of purchase.


6. Refunds We will notify you once your return has been received and inspected. If approved, refunds will be issued to your original payment method within 10 business days.

Please note:

  • Processing times may vary depending on your bank or credit card company.

  • If more than 15 business days have passed since approval and you have not received your refund, contact us at nanika.phl@gmail.com or +63 967 193 3873.